Page Updated: 14/10/2025
Education, Support Programmes
Get Ready in Customer Service with Great Western
Organisation: King’s Trust
Local Authority: Bristol City Council
Location : 38 Victoria St, Bristol BS1 6BY
Introduction:
A 1-week, immersive customer service work experience programme taking place at Bristol Temple Meads. The goal is to support their understanding of customer service in GWR; how they operate and support the customers to be a great experience maker. Lunch is provided and travel will be reimbursed throughout the course.
What to do next
Or keep reading for more details
More about the role
What will I be doing?
During the week they will:
• Experience working at stations and on-board trains with GWR
• Gain an Emergency First Aid at Work Qualification
• Develop their customer service skills
• Build the knowledge required to consider customer service roles with GWR
DATES FOR YOUR DIARY:
• Taster day: 19 November 2025
• Course dates: 24 - 28 November 2025
• Express interest by: 4 November 2025
• Location: Bristol
Please note that like all our employability programmes, final decisions on who will be attending the programme will be made following the information session & taster day. We are looking for young people who are work ready and keen to work in customer facing roles. We are hoping roles will become available with GWR following the programme, but please make clear that we cannot guarantee this.
Who is this opportunity suitable for?
Eligibility criteria: 18 - 30 years old
What age is this suitable for?
Who will be there?
To refer a young person for this programme, please use our referral form: King's Trust Referral Partner Enquiry Form 25-26 (Page 1 of 2) or email the outreach team: outreach.bristol@kingstrust.org.uk
Start date and time
Information session: Wed 5th November, Taster Day: Wed 19th November, Course dates: Mon 24th – Fri 28th November.
About the organisation
Who we are
At The King’s Trust, we believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing. We help young people from disadvantaged communities and those facing the greatest adversity by supporting them to build the confidence and skills to live, learn and earn.
Website
Address
38 Victoria St, Bristol BS1 6BY
Would you like to hear more?
Our team will get in touch
Use the button below to contact us and we’ll get back to you as soon as we can.
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